簡介：哈爾濱工業(yè)大學管理學碩士學位論文摘要大慶石油服務企業(yè)從賴以生存和發(fā)展的石油生產主業(yè)中分離出來，企業(yè)技術創(chuàng)新能力不足的矛盾更加突出，外部環(huán)境也更加嚴峻和復雜，如何提高技術創(chuàng)新水平成為企業(yè)發(fā)展的重要問題。為了盡快提高企業(yè)的技術創(chuàng)新能力，石油服務企業(yè)必須形成自己的技術創(chuàng)新模式，這樣才能逐漸縮短國內企業(yè)和國際企業(yè)之間的差異。大慶石油服務企業(yè)是國內石油技術服務行業(yè)中比較有代表性的企業(yè)，研究該企業(yè)的技術創(chuàng)新模式對整個石油技術服務行業(yè)都有很重要的實踐意義。本文首先從模式的角度提出技術創(chuàng)新模式的框架結構，分析技術創(chuàng)新模式的內涵、涉及的主體和基本內容。在此框架基礎上，分析了國外石油服務公司的技術創(chuàng)新模式和大慶石油服務企業(yè)現(xiàn)有的技術創(chuàng)新模式，找出大慶石油服務企業(yè)與國外的差距，明確技術創(chuàng)新的現(xiàn)狀。最后，結合技術創(chuàng)新內外環(huán)境的分析，提出大慶石油服務企業(yè)技術創(chuàng)新模式的總目標，并提出該模式構建的建議。關鍵詞石油服務企業(yè)技術創(chuàng)新模式哈爾濱工業(yè)大學管理學碩士學位論文第1章緒論11問題的提出石油服務企業(yè)是石油工程技術服務企業(yè)的簡稱，主要是指為石油勘探開發(fā)提供工程技術服務和作業(yè)的企業(yè)，其業(yè)務主要包括鉆井、測井、錄井、井下作業(yè)等。我國的經濟發(fā)展對石油服務企業(yè)的要求越來越高。從國內經濟發(fā)展對石油供應的要求看，隨著全面建設小康社會的推進和國民經濟的持續(xù)、快速、健康協(xié)調的發(fā)展，油氣資源短缺的矛盾日益突出，己成為制約我國國民經濟和社會發(fā)展的重要因素。今年，我國將成為僅次于美國的世界第二大石油消費國，石油進口量將突破1億噸大關。據(jù)預測，到2010年和2020年，我國石油需求量將分別達到35億噸和45億噸，而目前國內年產油僅為1S億噸，到2020年至多達到2億噸，屆時石油對外依存度將超過50。同時，我們找到的新增探明石油地質儲量中，油藏類型越來越復雜，低滲透和復雜地區(qū)的儲量所占比例越來越高，投入開發(fā)的儲量品質變差，開發(fā)效益也受到嚴重制約。隨著大部分老油田進入老化階段，穩(wěn)產難度增加。國家對石油需求的不斷增加與日趨復雜的油氣勘探開發(fā)對象都給工程技術提出了更高的要求，復雜的勘探開發(fā)地表和地質條件，既為工程技術服務企業(yè)提供了施展才華的舞臺和廣闊的發(fā)展空間，同時也對工程技術提出了更高的要求，這些都需要石油服務企業(yè)提高技術水平。但我國的石油服務企業(yè)是5年前的重組改制逐漸獨立出來的企業(yè)，油氣勘探生產系統(tǒng)和工程技術服務系統(tǒng)分離后形成的，與發(fā)達國家相比，我國石油服務企業(yè)起步晚，創(chuàng)新管理方式落后。在經濟發(fā)達的國家，油氣勘探開發(fā)工程技術服務己在專業(yè)化、系列化的道路上走了很多年，且形成了規(guī)模優(yōu)勢，技術服務公司與油公司之間建立了相互支持、共同發(fā)展的默契。盡管幾年來，我國石油服務企業(yè)在經過改制、調整的陣痛后，漸漸找到了自己的位置，盡可能地提高技術服務能力，改善服務質量，但我國的石油服務企業(yè)與國際大型石油企業(yè)之間存在著巨大的差距。從國際勘探開發(fā)技術服務市場的格局看，目前全球地球物理勘探市場份額位于前三位的是西方地球物理公司、地學服務公司和法國地球物理公司。2003年，東方地球物理公司異軍突起，居世界

簡介：對外經濟貿易大學碩士學位論文長慶油田第二采油技術服務處競爭力對策研究姓名谷成義申請學位級別碩士專業(yè)工商管理（MBA）指導教師馬春光20041001對外絳貿人學2003級MBA學位論文ABSTRACTFACINGWITHTHECHANGESANDDIFFICULTIESAFTERREORGANIZATION，TECHNOLOGYRESEARCHINSTITUTEOFTHESECONDRECOVERYTECHNOLOGYSERVICEDEPARTMENTMUSTHAVEACLEARUNDERSTANDINGOFIT’SMARKETPOSITIONSANDDEVELOPMENTSTRATEGIESTOLAYTHEFOUNDATIONOFENTERPRISEREFORMANDSTRUCTUREADJUSTMENTMADACQUIREMARKETADVANTAGESANDFURTHERDEVELOPMENTINTHEFUTURE．INTHISPAPER，THEANTHORMAKESADETAILEDANALYSISONTHESECONDRECOVERYDEPARTRAENTREGARDINGITSINTERNALCONDITIONSANDEXTERNALENVIRONMENTSANDDEVELOPMENTTRENDSOFOILSTORAGEENTERPRISESONTHEBASISOFSTRATEGICMANAGEMENTTHEORY,MARKETINGTHEORYTOGIVEACLEARSTRATEGICVISIONOFTHECOMPANY．THEAUTHORDRAWSTHEFOLLOWINGCONCLUSIONSFIRSTLY,THEDEVELOPMERITSTRATEGYISDECIDEDBYEXTERNALENVIRONMENTSSUCHASINDUSTRYENVIRONMENT，MARKETCONDITIONSANDMACROECONOMICFACTORSANDINTERNALCONDITIONSSUCHASPERFORMANCE，RESOURCESANDCAPABILITIES．SECONDLY，THEPAPERFOCUSESONTHECAPABILITIESANDADVANTAGESOFOILENTERPRISESANDSTUDIESTHESUCCESSFULEXPERIENCESOFLOCALANDFOREIGNCORPORATIONSANDRAWSTHECONCIUSIONSTHATTILEDEVEIOPMENTSTRATEGYMUSTBEBASED0NTHEADVANTAGESANDINTEMATIONAL，LOCALENVIRONMENTS．WHATISMOSTHNPORTANTISTHEDYNAMICCHANGEOFTHEENVIRONMENTS．THIRDLY,CONSIDERINGTHEDIFFICULTIESANDADVANTAGESOFTHESECONDRECOVERYDEPARTMENT，THEAUTHORPUTSFORWARDDIRECTIONSOFTHEENTERPRISESANDSPECIFIESALLEXACTMARKETPOSITIONOFMAINBUSINESSES．THEENTERPRISEMUSTSETUPTHEENTERPRISEMANAGEMENTSYSTEMSUITABLET’ORMARKETECONOMY．GIVEPRIORITIESTOITSPRIMARYBUSINESSESANDIMPLEMENTATIONOFITS“GOINGOUT’’STRATEGYSOASTOENLARGEITSMARKETSHAREANDPROFITLEVEL，ASWELLASFORMSTRATEGICALLIANCESSOTHATWINWINEFFECTCALLBEREALIZED．THEDEVELOPMENTSTRATEGYDEALTWITHINTHISPAPERNOTONLYSUPPORTSTHEDECISIONMAKINGOFCHANGQINGOILENTERPRISE，BUTALSOPROVIDESGUIDELINESANDREFERENCESTOOTHERSIMILARENTERPRISES．KEYWORDSCHANGQINGOILENTERPRISETECHNOLOGYSERVICESPECIFICPROPOSALS

簡介：西南財經大學碩士學位論文信息技術服務管理在郵政企業(yè)中的應用姓名劉軍華申請學位級別碩士專業(yè)工商管理指導教師曾志根20041101核衡量標準和激勵措施，同時，業(yè)務發(fā)展部門對信息系統(tǒng)的要求越來越高，采用以前的傳統(tǒng)管理方式已很難滿足業(yè)務發(fā)展與效率提高的要求。信息技術服務管理ITSM是世界上許多企業(yè)和政府部門經過長期摸索和實踐，以企業(yè)的經驗和成果為基礎，逐漸總結出來的一套服務型IT運營管理方法。通過在郵政企業(yè)信息系統(tǒng)運營管理中引入信息技術服務管理方法，實現(xiàn)了技術、功能、服務三方面的完全整合，提供了完整的信息系統(tǒng)控制、管理方式，改善了系統(tǒng)利用情況，提高了決策支持能力，降低了總的系統(tǒng)運行成本和風險，極大地提升了信息技術部門的管理效率和服務水平，為郵政各類業(yè)務的發(fā)展提供了堅實的IT支持和保障。第一章主要回顧總結信息技術服務管理產生和發(fā)展歷程，以及從理論上分析論述信息技術服務管理的含義、范圍和核心理念，同時對信息技術服務管理與企業(yè)信息化的關系和信息技術服務管理在國內外的發(fā)展現(xiàn)狀及其10個核心流程和一項管理職能進行分析與論述。第二章主要分析總結郵政企業(yè)信息化的概況和信息化過程中信息系統(tǒng)運營管理中出現(xiàn)的問題，同時對國內外信息系統(tǒng)管理的現(xiàn)狀和郵政信息系統(tǒng)運營管理中出現(xiàn)的問題進行了總結與剖析。第三章首先論述郵政企業(yè)信息系統(tǒng)管理機制，并通過XX省郵政引入IT運行管理系統(tǒng)的實例和應用效果分析，對信息技術服務管理在企業(yè)信息系統(tǒng)管理中的實際應用進行了分析論述。最后指出信息技術服務管理在郵政企業(yè)實際應用中存在的局限性，并探討其解決方法，同時對信息技術服務管理在企業(yè)信息系統(tǒng)管理中的應用前景進行展望。關鍵詞信息技術服務管理郵政信息系統(tǒng)管理

簡介：上海交通大學碩士學位論文勝利油田石油工程技術服務企業(yè)發(fā)展戰(zhàn)略姓名宋振國申請學位級別碩士專業(yè)工商管理指導教師史占中20050228上海交通大學EMBA學位論文勝利油田石油工程技術服務企業(yè)發(fā)展戰(zhàn)略IITHEDEVELOPMENTSTRATEGYOFTHETECHNOLOGYSERVICEENTERPRISESOFPETROLEUMENGINEERINGOFSHENGLIOILFIELDABSTRACTTHETECHNOLOGYSERVICEINDUSTRYOFPETROLEUMENGINEERINGISAMAINCOMPONENTOFPETROLEUMINDUSTRIESITTAKESKEYROLESINPETROLEUMGASRESOURCEEXPLATIONDRILLINGWELLLOGGINGWELLRECDINGWELLTHELEVELOFTHEINDUSTRYEFFECTSONTHELEVELOFPETROLEUMGASEXPLOITATIONTOAGREATEXTENTITSPOSITIONISINTHEUPPEROFTHEWHOLEVALUECHAINOFPETROLEUMGASEXPLOITATIONNOTONLYTHETECHNOLOGYPROGRESSBUTALSOTHEIMPROVEMENTOFTHEEFFICIENCYOFTHETECHNOLOGYSERVICEINDUSTRYOFPETROLEUMENGINEERINGCANPROMOTETHEWHOLEPETROLEUMGASEXPLOITATIONDRAMATICALLYTHETECHNOLOGYSERVICEINDUSTRYOFPETROLEUMENGINEERINGBELONGSTOSHENGLIPETROLEUMADMINISTRATIVEBUREAUITSCUSTOMERSBELONGTOSHENGLIOILFIELDCOMPANYLTDTHEYBELONGTOTHEDIFFERENTCPATEBODIESTHEEXPLOITATIONOFSHENGLIOILFIELDHASBEENINTHEAUTUMNPHASETHEWKLOADDECREASESYEARBYYEARTHECOMPETITIONOFTHEMARKETALLOVERTHEWLDISVERYTOUGHIPUTMYEFFTONTHEWAYOFTHEINDUSTRYDEVELOPMENTTHEMEANSOFMARKETEXPTHEMEASURESOFENSURINGTHEINDUSTRYABRIGHTFUTUREDURINGTHESTUDYMUCHRELATEDINFMATIONONTHEINDUSTRYWASCOLLECTEDINCLUDINGMUCHBASICINFMATIONOFTHEINDUSTRYOFSHENGLIPETROLEUMADMINISTRATIVEBUREAUTHECHALLENGESOPPTUNITIESWERECONCLUDEDTHROUGHTHESTUDYOFTHERELATEDINFMATIONSEVERALMODERNMANAGEMENTTHEIESTOOLSWEREEMPLOYEDTHEADVANTAGESDISADVANTAGESOFTHEINDUSTRYOFSHENGLIPETROLEUMADMINISTRATIVEBUREAUWERETRIEDTOFOUNDTHROUGHCOMPARINGITWITHTHELEADINGCOMPANIESINTHEWLDONTHEBASISOFHARDSTUDYTHEMODELOFTHEINDUSTRYDEVELOPMENTTHEMEANSOFTHEMARKETEXPTHEMEASURESONHOWTHEINDUSTRYDEVELOPSWEREEDUCEDKEYWORDSTHETECHNOLOGYANDSERVICEINDUSTRYOFPETROLEUMENGINEERINGTHEMODELOFDEVELOPMENTTHEMEASURESOFDEVELOPMENT

簡介：由于電力企業(yè)管理信息系統(tǒng)之間存在著特殊性和地域分散性，且是異構的，導致企業(yè)之間難于進行信息共享，影響了電力企業(yè)信息化建設的步伐。WEB服務技術利用開放標準XML、SOAP、WSDL、UDDI能夠真正實現(xiàn)跨技術、跨平臺的組件間通信，為解決不同電力企業(yè)間異構平臺信息集成提供了可能。本文在分析傳統(tǒng)的軟件開發(fā)模式和系統(tǒng)集成方法在電力企業(yè)信息集成中所存在的問題的基礎上，提出了一種基于WEB服務的電網線路信息集成方案，并針對企業(yè)間信息集成的實際情況，研究了XML、WSDL、UDDI等WEB服務關鍵技術在電網線路信息集成中的應用，給出了一個線路信息集成系統(tǒng)實例并實現(xiàn)。

簡介：哈爾濱工業(yè)大學碩士學位論文基于多AGENT和WEB服務技術的敏捷供應鏈集成系統(tǒng)研究姓名蔡金萍申請學位級別碩士專業(yè)管理科學與工程指導教師張玉紅20050601竺堡堡三些奎耋至堡蘭堡蘭堡篁蘭ABSTRACTWITHSEVEREGLOBALIZEDCOMPETETION，ITBECOMESANOBVIOUSADVANTAGETHATPERFORMANCEOFRESOURCES’PLANANDINFORMATIONINTEGRATIONAMONGENTERPRISESINSUPPLYCHAINMOREANDMOREENTERPRISESEMPLOYAGILESUPPLYCHAINMANAGEMENTTOIMPROVETHEIRCOMPETITIVESTRENGTHTHUS，ASTHEDEMANDOFESTABLISHAGILESUPPLYCHAININCREASES，INORDERTONOTONLYIMPROVEINFORMATIONSHARINGCAPABILITY，BUTALSOGUARANTEETHEAGILESPECIALTYOFSUPPLYCHAIN，HOWTOMODELTHEOVERALLDESIGNCOMESTOBEURGENTITSEEMSTHATSOFTWAREBECOMESMOREANDMOREINTELLIGENTANDDISTRIBUTEDAGENTTECHNOLOGYANDWEBSERVICECONCEPTSUITSTOTHISWELLAGENTCANPROVIDEINTELLIGENTSOFTWARESYSTEM，WHILEWEBSERVICETECHNOLOGYCANSUPPLYAEASYUSEDPLATFORMFORDISTRIBUTEDSYSTEMTHISDISSERTATIONPROPOSESANMODELANDARCHITECTUREWHICHISBASEDONTHETWOTECHNOLOGIESMENTIONEDABOVETHEPROPOSEDINTEGRATIONSYSTEMCANESTABLISHOPEN，DYNAMIC，ROBUSTAGENTSYSTEMFORDISTRIBUTEDSYSTEM，ANDCANMAKETHEINTEGRATIONOFSUPPLYCHAINMOREEFFECTIVE，F(xiàn)LEXIBLEANDSIMPLEFIRSTOFALL，WEWILLGIVETHEANALYSISOFTHEORETICALFOUNDATIONONWHICHSUPPLYCHAINSYSTEMCANBEBUILTALSO，HOWAGENTANDWEBSERVICEWORKSAREGIVENSECOND，WEORCHESTRATEATHREELAYERMODELBASEDONAMACROLAYERINTOMULTIAGENTSUPPLYCHAINPLATFORMANDYOUWILLFINDTHEDETAILEDDESCRIPTIONINCLUDINGFUNCTIONSANDDESIGHASPECTSOFALLTHETHREELAYERSTHEN，STEPBYSTEP，WESHALLINTRODUCEHOWTHISAGILESUPPLYCHAINSYSTEMISSETUPINADDITION，SYSTEMLAYERSANDARCHITECTUREDESIGNINDETAILAREGIVENTHESEASPECTSARELOOKINGFORBETTERPARTNERS，BUILDINGTHESYSTEMPLATFORM，UDDIUSAGE，ENCAPSULATINGHETEROMEROUSSYSTEMSETCINTHEEND，BASEDONTHERESEARCHFORGOLDENMONKEYCOLTD，WEHAVETHEANALYSISOFITSCURRENTSUPPLYCHAINSTATETHEPROPOSALSOLUTIONHASBEENAPPLIEDTOTHISPRACTICALCASEONEEXTRACTEDBUSINESSWORKFLOWISEXEMPLIFIEDONOURMULTIAGENTPLATFORMWITHWEBSERVICEINJADEITPROVESTHEPROPOSEDSOLUTIONPRACTICALANDRATIONAL，ANDBECAUSEOFTHIS，ITWILLBEAGOODREFERENCEMODELFOR

簡介：分類號C93密級UDC注1學位論文CNPC石油技術服務企業(yè)寬帶薪酬設計初探石油技術服務企業(yè)寬帶薪酬設計初探（題名和副題名）張宏波（作者姓名）指導教師姓名張徽燕張徽燕副教授副教授電子科技大學電子科技大學成都成都（職務、職稱、學位、單位名稱及地址）申請學位級別碩士專業(yè)名稱工商管理工商管理MBA論文提交日期20054論文答辯日期20055學位授予單位和日期答辯委員會主席評閱人2005年04月30日注1注明國際十進分類法UDC的類號電子科技大學MBA論文IIEXPLATIONONTHEBOARDBONDPAYMENTDESIGNINGOFCNPC’SPETROLEUMTECHNOLOGYSERVICEENTERPRISESABSTRACTSINCETHEENDOFACCESSIONTOTHEWTOTHENEXTTHREEYEARSTRANSITIONPERIODOFCHINESEINTHEFACEOFCOMINGFROMTHEFIERCEMARKETCHALLENGECOMPETITIONPRESSUREDAYBYDAYOFPETROLEUMGIANTOFTHEWLDTECHNOLOGICALSERVICEENTERPRISESOFPETROLEUMOFOURCOUNTRYACCELERATETHEREFMSTEPSETUPPERFECTTHEMODERNENTERPRISESYSTEMITISIMPTANTMEURGENTTHATTHETASKOFFMINGESTABLISHINGTHEKEYCOMPETITIONADVANTAGESHOWSTHISTHESISISDOINGENTERPRISESDEVELOPMENTSTRATEGYDIRECTIONOFTECHNOLOGICALSERVICEOFDOMESTICPETROLEUMWITHTHEGREATBACKGROUNDOFWKANALYSISPETROLEUMTECHNOLOGICALSERVICEENTERPRISESINCNPCGROUPHAVEDISSECTEDESPECIALLYONTHISBASISCOMBINETHEMODERNENTERPRISESADVANCEDSALARYMANAGETHEIDEABROADBSALARYDESIGNPHILOSOPHYINTRODUCEACURRENTPROGRAMEWITHGENERALREPRESENTATIVENESSANALYSEITSLIMITATIONCONCEIVETHEFRAMEAFTERPUTTINGFWARDTHESCHEMEBASEDONBROADBTECHNOLOGYTHROUGHSTUDYINGTHEMAINACHIEVEMENTREFLECTSINSEVERALFOLLOWINGRESPECTSFIRSTENTERPRISESDEVELOPMENTGENERALPLANOFTECHNOLOGICALSERVICEOFCNPCPETROLEUMCURRENTSITUATIONACTERISTICREALIZEAGAINTRACEBACKTOTHROUGHTHEMANAGEMENTADMINISTRATIONREFMCOURSEOFPETROLEUMINDUSTRYOFOURCOUNTRYTHEESSENCEACTERISTICANALYSISOFTWORESPECTSOFINTERNATIONALCOMPETITIONSITUATIONAFTERWTOGOONWITHCOOPERATINGFTHEDIRECTIONTAKINGTHETRANSNATIONSTRATEGICQUANTIZATIONOFWAYTOSUPPTWITHTHETECHNOLOGICALINNOVATIONTO

簡介：中圖分類號F740．4密級上洛大學⑧碩士學位論文SHANGHAIUNIVERSITYMASTER’STHESIS題信息技術與服務貿易的目經驗實證和理論分析作者徐丹丹學科專業(yè)國際貿易學導師陳憲教授完成日期二零零五年五月卜海火學國際工商與管理學院碩士論文信息技術與服務貿易的經驗實證和理論分析ABSTRACTTHEWORLDWIDETIDEOFSERVICESECONOMYISBECAUSETHERISINGOFSERVICESANDSERVICESTRADE．ININFORMATIZAFIONPROCESSINFORMATIONTECHNOLOGYANDSTABLEINCREASESININFORMATIONECONOMYHAVEBECOMETHEBASICIMPETUSOFSERVICESTRADEPROGRESS．INFORMATIONTECHNOLOGYWILLSTIMULATEDEVELOPMENTOFINTERNATIONALGADEINSERVICE．INGLOBALTECHNOLOGYINDUSTRIALIZATIONTIDE，RAPIDDEVELOPMENTOFINFORMATIONTECHNOLOGYHASREINFORCEDTHETRADABILITYOFSERVICESACTIVITYANDITSPROCESS，GIVENBIRTHTOAGREATDEALOFNEWSERVICETRADEKINDS，STIMULATEDTHEPROGRESSOFWHOLEINTERNATIONALTRADEINSERVICEANDMADETHESTRUCTUREOFWORLDSERVICESINDUSTRYFORWARDTOTHEORIENTATIONOFTECHNOLOGYANDKNOWLEDGEINTENSIVEATTHESANLETIME．SERVICESINDUSTRYTHATISRELATEDWITHHIGHANDNEWADVANCEDINDUSTRYSUCHASINFORMATIONHIGHWAYANDTRADEINSERVICEDEPENDINGONHIGHANDNEWADVANCEDINDUSTRYWILLDEVELOPMUCHMORERAPIDLY．ENTRIESOFWTOBRINGABOUTHUGEOPPORTUNITYANDCHALLENGEASWELL．INTHISWORLDANDCOUNTRYBACKGROUNDRESEARCHTHERELATIONSHIPBETWEENICTANDTRADEINSERVICEWILLDOOURCOMPREHENSIONABOUTSERVICEINDUSTRYREALITYAFAVOUR．BYNOWSCHOLARSHAVEKEPTEYESONTHEFUTUREWAYANDMAJORIMPETUSOFSERVICESTRADESINCE1990INWHICHMORESTUDIESWEREFOCUSEDINTHISFIELD．INTHISPAPER，BASEDONTHEREFERRINGTOOTHERSTHINKING，THEIMPETUSOFINFORMATIZATIONTOSERVICESTRADEAREDISCUSSEDINAFAIRLYMORESYSTEMATICWAY．FIRSTLYANINTRODUCEOFSTATUSANDIMPETUSININTERNATIONALSERVICETRADE．SECONDLY,ITTHENSTUDIEDTHEEFFECTOFSCIENCEANDTECHNOLOGYESPECIALLYLIKEINFORMATIONANDCOMMUNICATIONTECHNOLOGYICTONTHEDETERMINATIONOFCONTENTS，METHODSANDSTRUCTUREOFSERVICESTRADE．THIRDLY，USEECONOME虹ICSTOOLSSUCHASCOMPARATIVEANALYSIS，REGRESSIONEQUATIONANDLINEARMODELADOPTEDGAVEAQUANTITATIVEANALYSIS．WECANGETSUCHSOLUTIONTHATICTWILLDOMOREINFLUENCETOSERVICEEXPORTTHANIMPORT．LASTLY,EXAMPLESOFINFORMATIZATIONCOULDGIVEUSSOMEINSPIREINSERVICEANDSERVICETRADE．KEYWORDSINFORMATIONTECHNOLOGY，SERVICESTRADE，ICT，SERVICESTRADABILITY

簡介：窿至囹碩士學位論文RLIESLSPORMASTER’SDEGREEI倉文題|_I撫順利￡術E慚中御瞵體系發(fā)展對刺冪討作者學院專、LL指導敦帥旨注李玉波正法學院會共管理目曉悅副教授二OO五年六月日東北大學MPA專業(yè)學位論文ABSTRACTTHEDEVELOPMENTCOUNTERMEASURESTUDYTOTHEMEDISERVICESYSTEMOFTECHNOLOGYINNOVATIONINFUSHUNABSTRACTTHEABILITYOFTECHNOLOGYINNOVATIONISTOMEASURESAREGIONSYNTHESIZETHECOMPETITIONABILITYTHEFIRSTINDEXSIGNMYMUNICIPALNOWBEPLACEDINFROM”THERESOURCESTYPECITYFACESTHERESOURCESTHEDEEPPROCESSINGTHECITY”THECHANGEISPERIODLARGEKEEPINSIDEBUSINESSENTERPRISEISMNBYPRIVATECAPITALTECHNOLOGYBUSINESSENTERPRISETHATMAINDINTSOLDIER，THENEWBORNRUNBYPRIVATECAPITALINLARGEQUANTITYISPOSITIVEONTHEUP，BUTAMONGTHEMALSOMYMUNICIPALECONOMYDEVELOPOFINCREASETHEPLACEOFDEALHOWEVER，THEYALWAYSFACEINDEVELOPMENT”THECAPITALISINNEEDOFTECHNOLOGYITEM，THETECHNOLOGYITEMISINNEEDOFCAPITAL”PROBLEMKEYTHATRESOLVETHISPROBLEMISENHANCETHETECHNIQUETHECREATIVEMEDISERVICESYSTEMDEVELOPMENTSINSIDECOMPLETELYMYMUNICIPALTECHNIQUEISCREATIVETOSERVICEORGANIZATIONDEVELOPMENTSINSIDETOSTILLBEPLACEDINTHESTAGEINSTARTNOW，ITSMOVEMENTMECHANISM，SERVICEMEANS，CURRENTSYSTEMETCCAN’TSATISFYTHEDEMANDOFTHEMARKETECONOMYISCREATIVEWITHTHEBUSINESSENTERPRISETECHNIQUETOLIETHEMINISTRANTREQUESTINSIDE，THEREFORENEEDFROMTHELAWSYSTEM，CIRCULATEMECHANISM，SERVICEMEALLSETCASPECTPROCEEDCONTINUOUSLYOFRESEARCH，TOESTABLISHMYMUNICIPALTECHNIQUETHECREATIVELYINGTHESERVICESYSTEMINSIDE，TAKETOSETUPTISEFORBUSINESSENTERPRISETECHNIQUECREATIVEMINISTRANTTERRACETHISTHESISLIESFROMSETUPTHETECHNIQUECREATIVELYTHETHEORIESFOUNDATIONOFTHESERVICESYSTEMCOMMENCES，THEMEDISERVICESYSTEMTHEDEVELOPMENTTHEPRESENTCONDITIONINCOMPLETELYSTUDYDOMESTICANDINTERNATIONALLY，DEVELOPMENTTHEFOUNDATION0FTHETRENDISLAST，PASSINGTOTHEFUSHUNAGREEABLETHEMUNICIPALTECHNIQUEISCREATIVECOLIEINSIDETHEPRESENTCONDITIONOFTHESERVICESYSTEMANALYZESFINDINGOUTITSTHE1LI

簡介：本文結合國內客服系統(tǒng)的市場現(xiàn)狀，并借鑒國外先進的客服系統(tǒng)，提出孝感電信新的10000號客服系統(tǒng)應該建設成為能夠適應電信業(yè)務持續(xù)發(fā)展需要的、穩(wěn)定、可靠、直接面向客戶、統(tǒng)一接入號的客戶服務中心。新的客服系統(tǒng)主要包括支撐功能、業(yè)務生成功能、各種服務應用功能等三大功能模塊。以宏智公司提出的客服系統(tǒng)建設方案和未來幾年電信客戶需求預測為基礎，以系統(tǒng)處理流程而設計的功能模塊為框架，軟件系統(tǒng)的設計以客戶資料和需求為核心數(shù)據(jù)，從而實現(xiàn)跨平臺應用。隨著電信業(yè)務的發(fā)展，建立一個功能先進完備、能為客戶提供優(yōu)質便捷的服務客服系統(tǒng)勢必成為留住老客戶，吸引新客戶的競爭焦點。目前電信業(yè)發(fā)展迅猛，特別是移動電信市場，其業(yè)務收入大大超過固話業(yè)務，其成功很大程度在于其推出的靈活多樣的業(yè)務服務形式和市場策略，要保證孝感電信業(yè)務的快速發(fā)展，必須建成一個功能強大、服務方式靈活的客服系統(tǒng)。一個完整的電信業(yè)務運營支持系統(tǒng)主要由計費與結算系統(tǒng)、營業(yè)與帳務系統(tǒng)、客戶服務系統(tǒng)以及決策支持系統(tǒng)四個部分組成，本客服系統(tǒng)主要實現(xiàn)了客戶服務系統(tǒng)部分，建立決策支持系統(tǒng)將是本客服系統(tǒng)的發(fā)展完善方向。

簡介：中國石油大學工程碩士專業(yè)學位論文華東中國石油技術服務企業(yè)核心競爭力研究工程領域培養(yǎng)方向碩士生指導教師工業(yè)工程企業(yè)管理系統(tǒng)優(yōu)化與戰(zhàn)略管理王廣北范秋芳教授入學日期2005年3月論文完成日期2007年3月THESTUDYFORCORECOMPETITIONOFPETROLEUMTECHNOLOGYANDSERVICEENTERPRISESOFCHMAABSTRAETCORECOMPETITIONOFCORPORATIONACORPORATIONSTRATEGICTHEORYPUTUPIN90SOFLASTCENTURY，HASNOWBEENWIDELYRECOGNIZEDBYBOTLLDOMESTICANDFOREIGNCORPORATIONSFORITTELLSASCIENTI丘CANDVALIDTHEORYANDGIVESMETHODOFANALYZINGANDSOLVINGHOWT0INCREASECORPORATIONCOMPETITIONANDOFPROMOTINGTHECONTINUOUSDEVELOPMENTOFCORPORATIONTLLISTHEORYSTRESSESONTHEUNIQUECOMPETITIONOFTHECORPORATIONASAWHOLEITMIGHTNOTBE”LOWCOST”BUTMUSTBETHEMOSTCOMPETITIVEANDTHEMOSTSKILLFULABILI押THATACORPORATIONHASTORELYOILITCOULDBESUCHPROFESSIONALABILITIESASRESEARCHANDDEVELOPMENTDESIGNSALESANDMARKETINGANDPERFORMANCE，ANDALSOBEFUNCTIONALONESLIKECORPORATIONAPPEARANCE，CULTUREANDMANAGEMENTCORPORATIONLACKOFCORECOMPETITIONISIUSTLIKEAHOUSEMADEOFPAPERWHILETHATONTHECONTRARYCANLEADTHETRENDINCOMPETITIONAFTEL“THEREBUILDOFPETROCHINA、SINOPECANDCN00CTHOSETAKINGUPPETROLEUMENGINEERING，TECHNOLOGYANDSERVICEHAVEBEENSEPARATEDFROMTHECOREPETROLEUMPRODUCINGINDUSTRYWHATTHEYHAVEBEENRELYINGONDURINGTHEPASTDECADESTHUSTHECONFLICTSDEEDINSIDETHECORPORATIONAPPEAREDMOREHIGHLIGHTED，THEEXTERNALCIRCUMSTANCESBECAMESEVEREANDCOMPLICATED，RESULTINGINTHATLIVINGANDDEVELOPMENTTURNEDOUTTOBETHEALLIMPORTANTISSUEPETROLEUMTECHNOLOGYANDSERVICEENTERPRISESOFCHINAISFACINGSUCHPROBLEMSASCOMPLICATEDBUSINESSORGANIZATIONHUGESCALE，NOMAINMANAGINGINDUSTRY，LOWLEVELOFADMINISTRATIONLOWEFFICIENCY，LACKOFTALENTEDPERSONSANDNOTWELLORGANIZEDCOMPANYCULTURESAFTERREBUILD，WHICHAFFECTEDTHECOMPETITIONOFTHECOMPANYINTHEMARKETBADLYTHROUGHANALYSISANDRESEARCHTHISARTICLEAILTISTOTELLTHATTHEAPPROACHESTOINCREASETHEMARKETCOMPETITIONOFPETROLEUMTECHNOLOGYANDSERVICEENTERPRISESOFCHINAINMAINMANAGINGINDUSTRYSHOULDBEACHIEVEDFROMASPECTSLIKETHEMANAGINGANDADMINISTRATINGSYSTEM，COREBUSINESSINDUSTRY，CREATIVITY，SALESANDMARKETING，HUMANRESOURCES，COMPANYCULTUREANDREGULATINGANDCARRYINGOUTTHESUITABLEREGULATIONS

簡介：東南大學博士學位論文企業(yè)聯(lián)盟生命周期服務系統(tǒng)及其應用性關鍵技術研究姓名趙明光申請學位級別博士專業(yè)機械制造及其自動化指導教師易紅20051228查墮查芏盟堂竺堡苧RESEARCHONLIFECYCLESERVICESYSTEMFORENTERPRISEALLIANCEANDITSAPPLICABLEKEYTECHNOLOGYABSTRACTINTHISARTICLEBASEDONTHENETWORKBASEDMANUFACTURINGTHELIFEEYELESERVICESYSTEMFORENTERPRISEALLIANCEANDITSAPPLICABLEKCYTECHNOLOGYISRESEARCHEDACCORDINGTOTHEMAINSTRUCTUREOFLIFEEYCLESERVICESYSTEMFOFENTERPRISEALLIANCEBASEDONTHENETWORKBASEDMANUFACTURINGTHEKEYTECHNOLOGYFORSERVICESYSTEMWASBROUGHTFORWARDANDTHEAPPLICABLEKEYTEETMOLOGYWASRESEARCHEDTHEKEYTECHNOLOGYCANBEAPPROXIMATELYDIVIDEDINTOFOURPARISPROJECTDISINTEGRATIONSTRATEGYOFTHEOWNERENTERPRISEINALLIANCESCHEDULECONTROLS_LRATNGYFORPROJEC￡DESIGNSTRATEGYFORBIDDINGBOOK；THEBIDDINGITEMCHOOSINGSTRATEGYFORCANDIDATELEAGUER；THEPARTNERCHOOSINGSTRATEGYFORTHEOWNEROFTHEENTERPRISEALLIANCE；ANDALLIANCEQUALITYCONTROLTECHNOLOGYTHEMAINRESEARCHACHIEVEMENTASFOLLOWING1THEFOUNDATIONOFCOMPOSINGENTERPRISEALLIANCEWASRESEARCHED，INCLUDINGPROJECTDISINTEGRATIONOFTHEOWNERENTERPRISEINALLIANCEDESIGNSTRATEGYFORBIDDINGBOOKCONSIDERINGEXPLOITATIONCYCLE，BENEFITANDHARDNESSFORMANAGEMENTBOMFIGBASEDPROJECTDISINTEGRATIONSTRATEGYWASBROUGHTFORWARDACCORDINGLYTHESCHEDULECONTROLSTRATEGYBASEDONGANTTEHARTANDCOMPUTINGPLANSCHEDULEREPORTWASBROUGHTFORWARDCOMBININGTHEBIDDINGBOOKFORMATINUSEANDAIMINGATTHECHANAETERISFIEOFNETWORKBASEDMANUFACTURINGTHECONTENTANDDESIGNMETHODOFBIDDINGBOOKWEREDISCUSSED2THEBIDDINGITEMCHOOSINGSTRATEGYFORCANDIDATELEAGUERISRESEARCHEDTHECOMPARATIVEFACTORANDEVALUATIONMETHODFORCHOOSINGBIDDINGITEMWEMANALYZEDUNDERNETWORKBASEDMANUFACTURINGWITHAVIEWOFREDUCINGRISKANDIMPROVINGTHESUCCEEDINGPROBABILITY，F(xiàn)UZZYSYNTHETICANALYTICALMETHODJUDGMENTMODELFORCHOOSINGBIDDINGITEMWASBROUGHTFORWARDANDTHISPROVIDESANDFITIDEAFORCANDIDATELEAGUERTOCHOOSEBIDDINGITEM3THEPARTNERCHOOSINGPROBLEMISSTUDIEDINTHISARTICLETHEMAINJUDGMENTFACTORSANDEVALUATEMEASNRESDURINGCHOOSINGPMTNERWEREDISCUSSEDCONSIDERING10JUDGMENTFACTORSSUCH罄TECHNOLOGYLEVEL，AGILITYDEGREECREDITSTANDINGANDSOONAFEWEVALUATIONMETHODSFORCHOOSINGPARTNERWERCPUTFORWARDWHICHINCLUDEFACTORADDINGPOWERANALYTICMODEL，ATP，ANDRELIABILIVYDEGREEANALYTICMODELERE4THERELIABILITYDEGREEOFEMERPRISEALLIANCEISDISCUSSEDAIMINGATTHEPOSSIBILITYOFALLIANCETOCOMPLETEGENERALPROJECT，WEPUTFORWARDTHECONCEPTIONANDARITHMETICOFRELIABILITYDEGREECREATIVELY，WHICHINCLUDESINGLEGUIDELINERELIABILITYDEGREEOFLEAGNCRTHERCLIABILIVYDEGREEOFLEAGUERREALIZINGSUBPROJECTANDACCOUNTMETHODFORALLIANCEMLIABILITYDEGREEREALIZINGGENERALPROJECTFURTHERMOREWERESEARCHEDPREDIGESTARITHMETICOFGENERALALLIANCERELIABILITYDEGREEANDBROUGHTFORWARDRELIABILITYPREDIGESTARITHMETICMODEL5QUALITYCONTROLATALLTIMESISTHEMOSTIMPORTANTPROBLEMWHICHAFFECTTHEFINALLYQUALITYDURINGTHEMANUFACTURINGFOFMACHINEPRODUCTIONOWINGTOCOMMUNICATIONINTEGRATIONGLOBALIZATION，ANDDYNAMICFORH

簡介：華中科技大學碩士學位論文華為技術有限公司服務轉型研究姓名劉永明申請學位級別碩士專業(yè)工商管理指導教師楊超20050422IIABSTRACTREGARDINGTOTHELOCALTELECOMEQUIPMENTMANUFACTURERSTHESERVICESYSTEMBASEDONTHEOWNEDPRODUCTSWHICHSUPPTSTHEOWNEDPRODUCTSMARKETEXPANSIONISTHECOSTCENTEROFMANUFACTURERSALONGWITHTHERAPIDEXPANSIONOFTHEEQUIPMENTSINTHEMARKETTHETELECOMEQUIPMENTMANUFACTURERSHAVETOUTILIZEMEMERESOURCESONTHEAFTERSERVICEONTHEOTHERHTHEGROWINGLYINTENSEMARKETCOMPETENCETHESERIOUSEQUIPMENTHOMOGENEITYLEADTOTHERAPIDPROFITREDUCTIONTHETELECOMEQUIPMENTMANUFACTURERSFIXEDPOSITIONOFSERVICEATPRESENTCANNOTREPRESENTTHEDIVERSITYVALUEADDEDACTERTHESERVICESHOULDBRINGTOTHEEQUIPMENTSBASEDONTHEHUAWEITECHNOLOGIESCOLTDAGOODSIZEDLOCALTELECOMEQUIPMENTMANUFACTURERTHISPAPERMAINLYSTUDIESHOWLOCALTELECOMEQUIPMENTMANUFACTURERSEXALTTHEIRMARKETCOMPETENCETRANSFERTHESERVICESYSTEMTOBETHENEWPROFITINCREASEPOINTINTHEINCREASINGLYDRASTICCOMPETITIVESITUATIONESPECIALLYINTHEENDLESSWINTEROFTELECOMINDUSTRYEMPLOYINGTHETHEYANALYSISCASESTUDYTHISARTICLEFIRSTLYANALYZESTHESERVICEPOSITIONOFLOCALTELECOMEQUIPMENTMANUFACTURERSWITHMATRIXTHEIESOFBOSTONPOINTSOUTTHEURGENTNECESSITYOFSERVICETRANSFMATIONUNDERTHEMACROECONOMICENVIRONMENTINDUSTRYSITUATIONMARKETCOMPETITIONTHENACCDINGTOTHECHANGEMANAGEMENTTHESERVICEMARKETINGTHEIESTHETRANSFMCOURSESOFHUAWEITECHNOLOGIESCOISSTUDIEDINDEPTHFROMTHEGANIZATIONPROCESSBUSINESSESBYANALYZINGTHERESULTOFTHETRANSFMATIONWEGETTHEFEASIBILITYOFTHESERVICETRANSFMATIONFTHETELECOMEQUIPMENTMANUFACTURERSATTHEENDITLOOKSFWARDTHESERVICETRANSFMATIONFTHELOCALTELECOMEQUIPMENTMANUFACTURERSINTHEFUTURECURRENTLYTHERESEARCHESONTHESERVICETRANSFMATIONOFTHETELECOMEQUIPMENTMANUFACTURERARESELDOMBASEDONTHEPRACTICESTHISPAPERPLAYSACRITICALRULEFTHELOCALEQUIPMENTMANUFACTURERSTOGAINTHECOMPETITIVEADVANTAGESTHROUGHPROFESSIONALSERVICEFMANEWPROFITINCREASEPOINTBYFEEBASEDSERVICEWITHINTHEGLOBALCOMPETITIVESITUATIONKEYWDSTELECOMEQUIPMENTINDUSTRYSTRATEGICMANAGEMENTSERVICETRANSFMATION

簡介：點擊查看更多基于BPEL4WS的服務組合技術在企業(yè)應用集成中的研究.pdf精彩內容。

簡介：’Y95垂239後堡大擎碩士學位論文專業(yè)學位學校代碼學號1024603202532IBM信息技術服務的市場研究與市場開拓院專姓系管理學院業(yè)工商管理名宓文歡指導教師陸雄文教授完成日期2005年10月28日032025321宓文歡IBM信息技術服務的市場研究和市場開拓ABSTRACTTHEREHASBEENGREATPROGRESSINSERVICEINDUSTRYINRECENTYEARSANDIBMKEEPSTHETOPPOSITIONINITSERVICEMARKETIBMMAKESINNOVATIONINSERVICECONTENTSANDCOVERSBIGRANGEOFASPECTSSHEALSOMAKESUSEOFITSMATRIXMANAGEMENTONSERVICECUSTOMERSEGMENTATIONTRYINGTOBEMOREFLEXIBLEINSERVICESELLINGMODEANDSELLINGCHANNEL，IBMADOPTEDTELESALESANDWEBSALESANDISMAKINGREINFORCEMENTINCOLLABORATIONWIMSERVICEPARTNERSBESIDESMMHASHEROWNFOCUSANDWAYINMARKETPROMOTIONANDCLIENTSATISFACTIONMANAGEMENTSHEPLAYSAVERYACTIVEROLEINITSERVICEMARKET，BASEDOLLHERPEOPLE，HERBRAND，HERSERVICEMANAGEMENT，HERTECHNICALSUPPORTASWELLASHERCOMPANYVALUEIBMISLEADINGTHEINDUSTRYWHICHISWORTHLEARNINGFROMBYALLTHEDOMESTICSERVICECOMPANIESKEYWORDIBMITSERVICE5SERVICEMARKETINGMATRIXMANAGEMENT