個人金融業(yè)務考試題網(wǎng)點轉型

1、theprincipleofsimplifiedEIAofconstructionprojectsintheregion.Intermsofllinkedtotheimplementationofurbanruralconstructionlincreasedecreasereplacementindicatsfpriityareasproject.gesintotheprojectsofwaterelectricityadminist

2、rativegespreferentialpolicies.Intheareaoftaxationsettledinareasofindustryitsproductioncompanywithin5yearsafterthecompletionoffiscalincentivestoenterprises.Intermsoffinancingintegrationofltaxfinancialotherresourcesconstru

3、ct“Governmentcreditbusinesscredit“creditsystemestablishmentofmarketizationcommercializationmodernizationoftheinvestmentfinancingplatfmeffectiveBankenterprisedockingencouragesprivatecapitalintotheParktoraiseindustrydevelo

4、pmentfund.5optimizetheenvironmentserviceindustries.Tocreate“policylowlsHighlsintegrityofserviceldevelopmentl“asthegoaltooptimizetheareaunderdevelopmentenvironment.Alladministrativelawenfcementdepartmentstoappointafulltim

5、epersonnelstationedinareasdedicatedtocodinatingsolvingproblemsassociatedwithbusinessesinthissect.Whentherearesubstantialissuessectleadersarrangedtopersonallyinterveneinpersoninpersonpushtangibleareabuildingagreenlighteas

6、yline.Tofurtherreducestardizeadministrativeexaminationapprovalitemssimplifyexaminationapprovallinksimproveefficiencyaccdingtothe...Sincetheeducationalpracticeofthemasslineofthepartyhimselfseriouslyintheeducationpractical

7、controlcentral“eightrules“opposing“thefourwinds“practicing“threeSuns“checkthespiritofJiaoYuluideologysolicitopinionsbasedonoutstingproblemscheckedswingcarefulanalysisreflection.Willnowcheckreptisasfollows:firstadherencet

8、othepartyspoliticaldisciplineeightinthecentralprovisionchangethestyleofthebasicsituationof1incompliancewiththepartyspoliticaldisciplines.ConscientiouslyabidebythepartyspoliticaldisciplineabidebytheConstitutiontherulesreg

9、ulationsofthepartyinthepoliticalideologicalmaintainhighlyconsistentwiththeCPCCentralCommitteeontheactionthereisnoviolationofthepartyspoliticaldisciplineproblems.2intheimplementationofthecentralauthitiesoftheeightprovisio

10、ns.Improvingresearchimprovingresearchmethodsbuttherearelessgrassrootsunitsprimaryfirsthaninadequategraspoftheproblemwhichistobestrengthenedinthefuture.Secondconstructionstrictlyinaccdancewiththeprovisionstostreamlineimpr

11、ovethequalityofmeetingsoftheConference.Thirdstreamliningfilebriefscultureinvolvesallaspectsofpropagaideologysometimesduetothepracticalneedsofinventionnotificationsthisareaneedsfurtherstreamlining.Fourarestardvisitsexcept

12、asrequiredtoparticipateintrainingnootheractivity.Fiveistoimprovenewsreptingfpropagawkstrictlyaccdingtotheregulations.Sixisstrictlyyourpresentationpublishedstrictlyaccdingtotheregulations.Sevenisstrictlythriftrequiredtheu

13、seofvehiclesofficespacecpatehospitality.3changethestyle.Propagaideologicalwkofthenewsituationnewrequirementsofthenewtaskshaddonealotoffruitfulwkhasmademanyachievementsbutfurtherclosertothegrassrootsclosetorealityclosetot

14、hemassesalsoinadequateinnovationmustcontinuetoimprove.Secondthe“fourwinds“someoutstingissues1opposefmalism.Onetheyisthathedidntwithlessclosecontact.Theeticalstudyofconsciousnessisnothighenoughsystemperfmanceisnotstrongen

15、oughmepassivelearningactivelearningfewgeneralitieslearnmedelvingintoless.EspeciallybasedonrationalthinkingonmajissuesapplyingtheytoguidethewkdoneisnotgoodenoughnotreallyunderstgraspthespiritessenceofthescientificOutlooko

16、ndevelopmentdidnottrulyachievemasterytoapplytoacertainextentaffectthedevelopmentimplementationofideasinitiatives.Secondwkarrangementslesssupervision.Propagaideologicalwkistheobjectivewhichneedstokeepthecontinuityefftsdep

17、loyedbutstressedinthewktimelesssupervision.Fexamplecolweekendsinthesummertheatricalactivitiescitysquareperfmancesurgingtownshipscommunitiesruralareasshowstheimplementationisinadequateinsufficientculturalaneducationalrole

18、toplay.Thirdbaseenoughmastergrasslessreal.PropagaideologicalwkinthenewsituationofacteristicsregularityofenoughdeepenoughfgrassrootspublicopinionDynamicssurveyfgrassrootstypicallydriveless.Fexampleruralcultureteamactive..

19、.Imnotactivelytaketheinitiativetotakeupthelackofspiritofdaringtoresultinginsomejobhadalotofpowerbutnotangibleresults.Thirdinnovationlackofmotivation.Emancipationdidnotendinnovationdoesnotexist.Inpracticalwknotyourheadpre

20、viouswkexperiencelackofinnovationinitiativesstudyontheacteristicsofpropagaideologicalwkunderthenewsituationthroughgripongrassrootsideologicaltrendschangesarenotdeeptopromotenewinitiativesexplenewmethodsofideologicalcultu

21、ralwkisnotmuchsomelackofrelevancetimeliness.4disciplineloweringhardwkarelacking.Whilewkingenterprisingspiritdown.Norealsolutiontotreatyourselfrightcrectlytreatpasthonstheircomplacencywktoseetheirscesmelesscheckinghisowns

22、htcomingsliketolistentothepraisesatisfiedfaceonlinepromotiontherearetypicallackofhighstardsstrictrequirementstheeffectisreal.Secondharddriveless.Onhard第一章零售業(yè)務轉型與網(wǎng)點服務精神建設一、判斷題1零售業(yè)務具有利潤貢獻度大、資本回報率高、風險低、抵御經(jīng)濟周期影響力強的特點。（）2零售業(yè)務

23、轉型工作主要從組織構架、渠道轉型、業(yè)務處理、隊伍建設、客戶基礎五個方面實施。（）3零售業(yè)務轉型的工作目標：通過零售業(yè)務轉型，力爭用3年時間解決零售業(yè)務邊緣化問題，5年時間達到同業(yè)平均水平，10年建成國內(nèi)一流零售銀行。（）4零售業(yè)務轉型的關鍵是打造一支由網(wǎng)點負責人、個人客戶經(jīng)理、大堂經(jīng)理、個人理財顧問、開放式柜臺柜員等組成的專業(yè)化、職業(yè)化、知識化的營銷隊伍。（）5按照“對公業(yè)務上收、零售業(yè)務下沉”的總體思路，整合現(xiàn)有零售業(yè)務板塊，構建一個

24、設置合理、運轉高效、指揮有力的大零售業(yè)務組織架構。這是零售業(yè)務轉型能否取得成功的組織保障。（）6團隊合作，是指網(wǎng)點各崗位人員認真履行自身崗位職責，同時必須以客戶和網(wǎng)點利益為大局，加強與其他崗位的協(xié)調與配合，讓客戶感覺到農(nóng)業(yè)銀行是一個整體。（）7網(wǎng)點服務精神的內(nèi)涵是：以客為尊，激情創(chuàng)新，團隊合作，合規(guī)經(jīng)營，追求卓越。（）8個人或團隊每年度持續(xù)表現(xiàn)網(wǎng)點服務精神并且得到上級領導肯定，便可獲得卓越服務的榮譽。原則上，卓越級表揚面向全體員工，但獲

25、得該榮譽人數(shù)一般不超過網(wǎng)點員工總數(shù)的15%。（）9第一次巡檢由大堂經(jīng)理在營業(yè)網(wǎng)點剛開門營業(yè)，第一批客戶未到來時執(zhí)行。（）10神秘人檢查制度，是對營業(yè)網(wǎng)點服務情況進行暗訪，客觀評價網(wǎng)點的服務水平，加強和改善網(wǎng)點規(guī)范化服務的制度。神秘人檢查可以分為內(nèi)部神秘人檢查和外部神秘人檢查。（）二、單選題（題型標題，小三號黑體）theprincipleofsimplifiedEIAofconstructionprojectsintheregion.In

26、termsofllinkedtotheimplementationofurbanruralconstructionlincreasedecreasereplacementindicatsfpriityareasproject.gesintotheprojectsofwaterelectricityadministrativegespreferentialpolicies.Intheareaoftaxationsettledinareas

27、ofindustryitsproductioncompanywithin5yearsafterthecompletionoffiscalincentivestoenterprises.Intermsoffinancingintegrationofltaxfinancialotherresourcesconstruct“Governmentcreditbusinesscredit“creditsystemestablishmentofma

28、rketizationcommercializationmodernizationoftheinvestmentfinancingplatfmeffectiveBankenterprisedockingencouragesprivatecapitalintotheParktoraiseindustrydevelopmentfund.5optimizetheenvironmentserviceindustries.Tocreate“pol

29、icylowlsHighlsintegrityofserviceldevelopmentl“asthegoaltooptimizetheareaunderdevelopmentenvironment.Alladministrativelawenfcementdepartmentstoappointafulltimepersonnelstationedinareasdedicatedtocodinatingsolvingproblemsa

30、ssociatedwithbusinessesinthissect.Whentherearesubstantialissuessectleadersarrangedtopersonallyinterveneinpersoninpersonpushtangibleareabuildingagreenlighteasyline.Tofurtherreducestardizeadministrativeexaminationapprovali

31、temssimplifyexaminationapprovallinksimproveefficiencyaccdingtothe...Sincetheeducationalpracticeofthemasslineofthepartyhimselfseriouslyintheeducationpracticalcontrolcentral“eightrules“opposing“thefourwinds“practicing“thre

32、eSuns“checkthespiritofJiaoYuluideologysolicitopinionsbasedonoutstingproblemscheckedswingcarefulanalysisreflection.Willnowcheckreptisasfollows:firstadherencetothepartyspoliticaldisciplineeightinthecentralprovisionchangeth

33、estyleofthebasicsituationof1incompliancewiththepartyspoliticaldisciplines.ConscientiouslyabidebythepartyspoliticaldisciplineabidebytheConstitutiontherulesregulationsofthepartyinthepoliticalideologicalmaintainhighlyconsis

34、tentwiththeCPCCentralCommitteeontheactionthereisnoviolationofthepartyspoliticaldisciplineproblems.2intheimplementationofthecentralauthitiesoftheeightprovisions.Improvingresearchimprovingresearchmethodsbuttherearelessgras

35、srootsunitsprimaryfirsthaninadequategraspoftheproblemwhichistobestrengthenedinthefuture.SecondconstructionstrictlyinaccdancewiththeprovisionstostreamlineimprovethequalityofmeetingsoftheConference.Thirdstreamliningfilebri

36、efscultureinvolvesallaspectsofpropagaideologysometimesduetothepracticalneedsofinventionnotificationsthisareaneedsfurtherstreamlining.Fourarestardvisitsexceptasrequiredtoparticipateintrainingnootheractivity.Fiveistoimprov

37、enewsreptingfpropagawkstrictlyaccdingtotheregulations.Sixisstrictlyyourpresentationpublishedstrictlyaccdingtotheregulations.Sevenisstrictlythriftrequiredtheuseofvehiclesofficespacecpatehospitality.3changethestyle.Propaga

38、ideologicalwkofthenewsituationnewrequirementsofthenewtaskshaddonealotoffruitfulwkhasmademanyachievementsbutfurtherclosertothegrassrootsclosetorealityclosetothemassesalsoinadequateinnovationmustcontinuetoimprove.Secondthe

39、“fourwinds“someoutstingissues1opposefmalism.Onetheyisthathedidntwithlessclosecontact.Theeticalstudyofconsciousnessisnothighenoughsystemperfmanceisnotstrongenoughmepassivelearningactivelearningfewgeneralitieslearnmedelvin

40、gintoless.EspeciallybasedonrationalthinkingonmajissuesapplyingtheytoguidethewkdoneisnotgoodenoughnotreallyunderstgraspthespiritessenceofthescientificOutlookondevelopmentdidnottrulyachievemasterytoapplytoacertainextentaff

41、ectthedevelopmentimplementationofideasinitiatives.Secondwkarrangementslesssupervision.Propagaideologicalwkistheobjectivewhichneedstokeepthecontinuityefftsdeployedbutstressedinthewktimelesssupervision.Fexamplecolweekendsi

42、nthesummertheatricalactivitiescitysquareperfmancesurgingtownshipscommunitiesruralareasshowstheimplementationisinadequateinsufficientculturalaneducationalroletoplay.Thirdbaseenoughmastergrasslessreal.Propagaideologicalwki

43、nthenewsituationofacteristicsregularityofenoughdeepenoughfgrassrootspublicopinionDynamicssurveyfgrassrootstypicallydriveless.Fexampleruralcultureteamactive...Imnotactivelytaketheinitiativetotakeupthelackofspiritofdaringt

44、oresultinginsomejobhadalotofpowerbutnotangibleresults.Thirdinnovationlackofmotivation.Emancipationdidnotendinnovationdoesnotexist.Inpracticalwknotyourheadpreviouswkexperiencelackofinnovationinitiativesstudyontheacteristi

45、csofpropagaideologicalwkunderthenewsituationthroughgripongrassrootsideologicaltrendschangesarenotdeeptopromotenewinitiativesexplenewmethodsofideologicalculturalwkisnotmuchsomelackofrelevancetimeliness.4disciplinelowering

46、hardwkarelacking.Whilewkingenterprisingspiritdown.Norealsolutiontotreatyourselfrightcrectlytreatpasthonstheircomplacencywktoseetheirscesmelesscheckinghisownshtcomingsliketolistentothepraisesatisfiedfaceonlinepromotionthe

47、rearetypicallackofhighstardsstrictrequirementstheeffectisreal.Secondharddriveless.OnhardD以客戶為中心，將現(xiàn)有零售產(chǎn)品進行有效整合和包裝，并因市場而變，因客戶所要而動，適時開發(fā)零售產(chǎn)品。5零售業(yè)務轉型的基礎是（）。A按照“對公業(yè)務上收、零售業(yè)務下沉”的總體思路，整合現(xiàn)有零售業(yè)務板塊，構建一個設置合理、運轉高效、指揮有力的大零售業(yè)務組織架構。B在風險可

48、控的前提下，以客戶為中心，復雜其中，簡便其表，便利客戶，再造客戶服務流程和后臺支持流程。C打通物理網(wǎng)點、電子機具和電子銀行三大渠道，著力提高電子機具和電子銀行渠道的銷售能力，實現(xiàn)渠道高度融合、優(yōu)勢互補，建設三大渠道并行營運的立體式、全方位銷售體系。D以客戶為中心，將現(xiàn)有零售產(chǎn)品進行有效整合和包裝，并因市場而變，因客戶所要而動，適時開發(fā)零售產(chǎn)品。6零售業(yè)務轉型的關鍵是（）。A按照“對公業(yè)務上收、零售業(yè)務下沉”的總體思路，整合現(xiàn)有零售業(yè)務板

49、塊，構建一個設置合理、運轉高效、指揮有力的大零售業(yè)務組織架構。B在風險可控的前提下，以客戶為中心，復雜其中，簡便其表，便利客戶，再造客戶服務流程和后臺支持流程。C打通物理網(wǎng)點、電子機具和電子銀行三大渠道，著力提高電子機具和電子銀行渠道的銷售能力，實現(xiàn)渠道高度融合、優(yōu)勢互補，建設三大渠道并行營運的立體式、全方位銷售體系。D打造一支由網(wǎng)點負責人、個人客戶關系經(jīng)理、大堂經(jīng)理、理財經(jīng)理、低柜人員等組成的專業(yè)化、職業(yè)化、知識化的營銷隊伍。7（）是